Last updated: 2 October 2026
NeuralIndex IP Holding Company Pty Ltd ("NeuralIndex", "we", "us" or "our") is responsible for the personal information described in this policy. Our known business and contact details are listed on our Business Details page.
Scope
This policy applies when you visit neuralindex.ai, contact us, create or use an account, set up or purchase a service, or otherwise interact with NeuralIndex. An agency using NeuralIndex on its own website may be separately responsible for information it collects from its visitors.
Information we collect
- Enquiries: name, email address and the message you choose to send.
- Accounts and setup: work email, account role, agency or website name, URLs and configuration details needed to connect or support a service.
- Billing: subscription, invoice and transaction status. Payment card details are collected and handled by Stripe, not stored in full by NeuralIndex.
- Listing data: property and agency information supplied by a customer or available through its authorised feed. This can include an agent's public professional contact details.
- Listing permission records: acceptance time, permission version, account identifier, typed name, business and website details, provider and data scope, purpose, and the confirmations given during setup.
- Technical records: limited server and security logs such as IP address, request time, browser information and requested URL, generated by our hosting and security providers.
- Optional analytics: page and referral information collected by Google Analytics and PostHog only after you select "Accept analytics" in our cookie banner.
Please do not send sensitive personal information through the contact form unless we specifically ask for it and it is necessary.
Buyer questions on agency websites
When an agency uses Answer buyer questions, visitors to the agency's website can type questions about its listings. We process those questions, and the answers returned, to provide the service to that agency. Please do not type sensitive personal information into these questions.
How we use information
- Respond to requests and provide onboarding or support.
- Operate, secure and troubleshoot accounts and services.
- Answer buyer questions on an agency's website from its listings.
- Distribute authorised listing information to the AI search providers named in the permission shown during setup.
- Provide subscriptions, invoices and payment administration.
- Maintain and improve the website using consented, aggregate analytics.
- Prevent abuse and meet legal, tax, accounting and regulatory obligations.
Where applicable law requires a legal basis, we rely on consent, performance of a contract, compliance with law, and legitimate interests such as service security and responding to business enquiries. You may withdraw consent for future analytics at any time through Cookie settings.
Cookies and analytics
Non-essential analytics stays off unless you opt in. We use one necessary first-party cookie to remember your cookie choice. If you opt in, Google Analytics is configured without advertising signals or ad personalisation, and PostHog is used for aggregate product analytics. See the Cookie Policy for names, purposes and durations.
Service providers and disclosures
We disclose only the information reasonably required for a provider to perform its role. Current categories and providers are:
- Cloudflare for website hosting, delivery, logs and security.
- Resend for delivering contact and privacy-request emails.
- Supabase for production account authentication and application data, when enabled.
- Stripe for checkout, billing and subscription administration.
- Google Analytics and PostHog for optional website analytics after consent.
- OpenAI for ChatGPT listing search and discovery, only after the customer gives the listing distribution permission described in our Listing Distribution Terms.
- AI model providers to generate answers for Answer buyer questions.
We may also disclose information where required by law, to protect rights or security, or in connection with a business transaction subject to appropriate safeguards. We do not sell personal information.
International processing
NeuralIndex is based in Australia. Providers may process information in Australia, the United States and other locations in which they operate. We assess providers and use contractual or other safeguards where required by applicable law.
Retention and security
We keep personal information only while it is reasonably needed for the purposes above, to provide an active service, resolve disputes, and meet legal or accounting duties. We then delete or de-identify it where practical. Retention depends on the record and applicable obligations rather than an indefinite default.
We use access controls, encrypted connections, provider security controls and operational safeguards appropriate to the information. No online service can guarantee absolute security.
Your choices and rights
Subject to applicable law, you may ask to access, correct, export or delete personal information, object to or restrict certain processing, withdraw consent, or complain about our handling of your information. Use our Data Deletion Request form or email support@neuralindex.ai. We may need to verify your identity and may retain information that law requires us to keep.
Complaints
Please contact us first so we can investigate. If you are not satisfied, you may be able to complain to the Office of the Australian Information Commissioner or the data protection authority where you live.
Children
Our business services are not directed to children, and we do not knowingly request personal information from children through this website.
Changes and contact
We may update this policy when our services or legal obligations change. The effective date above identifies the current version. Questions can be sent to support@neuralindex.ai.