Privacy Policy

Last updated: 10 June 2026

This Privacy Policy explains how NeuralIndex IP Holding Company Pty Ltd ("NeuralIndex", "we", "us" or "our") handles personal information when you visit our website, create a partner account, contact us, become a customer or use our AI search infrastructure.

Information we collect

We collect information you provide directly to us, including your name, email address, company, website, role, message content and details you share when creating a partner account or discussing an integration.

We may also collect technical information such as IP address, browser type, device information, pages viewed, referral source and interactions with our website or product pages.

Contact forms and partner accounts

When you submit a contact form or create a partner account, we use the information provided to respond to your enquiry, understand your requirements, provide product information and follow up about NeuralIndex services.

Website analytics and cookies

We use Google Analytics and PostHog to understand website traffic, product interest and user journeys. These tools may use cookies or similar technologies to measure page views, referral sources, device information and interactions with our website.

You can control cookies through your browser settings. Disabling cookies may affect analytics measurement, but it will not prevent you from accessing general website content.

Payment processing

We use Stripe to process subscription payments and related billing activity. Stripe may collect payment details, billing contact information and transaction data. NeuralIndex does not store full credit card numbers on our servers.

How we use information

• To respond to enquiries and partner account requests.
• To provide, operate and improve NeuralIndex services.
• To manage customer accounts, subscriptions and billing.
• To analyse website performance and improve marketing content.
• To protect our services from misuse, fraud or security threats.
• To comply with legal, tax, accounting and regulatory obligations.

Third-party providers

We use trusted service providers to operate our website and business, including Google Analytics, PostHog and Stripe. These providers process information on our behalf or as independent controllers according to their own terms and privacy policies.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, managing customer relationships, meeting legal obligations and resolving disputes.

Data security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, but we work to reduce risk through access controls, reputable providers and operational safeguards.

Your rights

Depending on where you are located, you may have rights to access, correct, delete or restrict the use of your personal information. You may also object to certain processing or request a copy of information we hold about you.

International use

NeuralIndex is an Australian company with global deployment. Your information may be processed in Australia and other countries where our service providers operate.

Contact us

For privacy questions, requests or concerns, contact us at support@neuralindex.ai.